This section provides information about the hotel’s accessibility options for guests with reduced mobility, in accordance with the requirements of Federal Law No. 181-FZ “On the Social Protection of Persons with Disabilities in the Russian Federation” and applicable accessibility standards for facilities and services.

How can guests with reduced mobility enter the hotel?

The hotel can be accessed through the main entrance. If needed, a member of our team will be happy to assist and accompany you.

Is there a staff assistance call button at the entrance?

There is no dedicated call button. If you require assistance, you can contact the hotel in advance so that our team can meet you at a convenient time, or call us upon arrival — we are always here to help.

Does the hotel have rooms suitable for guests with reduced mobility?

Yes, the hotel has adapted rooms available for guests with reduced mobility. When booking online or by phone, please let us know that you require an adapted room so that we can ensure it is prepared for your stay. We will contact you to discuss your requirements and do our best to make your stay as comfortable as possible.

Does the hotel provide assistance and escort services?

Yes, our team can provide assistance upon request — when you arrive, while moving around the hotel, and when you depart.

How can I check accessibility arrangements in advance?

You can contact us by phone at +7 (812) 441 83 82 or by email at sales@mtpl.ru. We will be happy to help you arrange a comfortable stay and discuss any accessibility requirements in advance.